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The Flow Sculptural Diamond Ring
Price on application
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PACKAGING
Every Levendi creation is presented in our timeless burgundy box, embossed with the gold Levendi name silhouette. Our complimentary gift wrapping completes the experience, adorned with a signature burgundy ribbon and a refined single-loop bow.
CARE & MAINTENANCE
To ensure your jewellery remains beautiful for years to come, please follow these general care guidelines:
EVERDAY CARE
Remove jewellery before sleeping, showering, swimming, or exercising.
Avoid direct contact with perfumes, lotions, hairsprays, and cleaning products, as these can damage both metals and gemstones.
CLEANING YOUR JEWELLERY
Gently clean jewellery using a soft, lint-free cloth to restore shine.
For a deeper clean, soak the piece in lukewarm water with a mild soap and gently brush with a soft toothbrush. Rinse thoroughly and dry with a clean cloth.
Avoid ultrasonic cleaners unless you are certain they are safe for your specific piece.
STORAGE
Store each item separately in a soft pouch or its original box to prevent scratches.
Keep jewellery in a cool, dry place away from sunlight and moisture.
MAINTENANCE
Bring your jewellery to our Boutique to have it cleaned and inspected once a year to ensure settings are secure and the piece remains in excellent condition.
SPECIAL CONSIDERATION
Handle delicate pieces, pearls, and softer gemstones such as opals and turquoise with extra care. These should be kept away from water and chemicals.
White gold may require occasional rhodium plating to maintain its bright, white finish.
SHIPPING & RETURNS
Shipping Policy
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All orders are processed within 1–3 business days upon order confirmation.
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Delivery times vary depending on the destination and courier service, typically ranging from 5–10 business days.
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Free shipping is offered on selected products as marked.
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Once dispatched, customers will receive an email with tracking information to monitor the shipment’s progress.
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While we strive for timely delivery, unexpected delays may occur. In such cases, customers will be notified via email.
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Note: Shipping times may be extended during public holidays or high-demand periods.
Refund and Exchange Policy
At Levendi Jewellers, we are dedicated to ensuring your utmost satisfaction throughout your shopping journey. Our updated Refund and Exchange Policy has been carefully designed to provide transparency and clarity, offering you a comprehensive understanding of the terms and conditions associated with returns.
When it comes to refunds, it's important to note this option is exclusively available for online orders where stock is not immediately available. Unfortunately, in-store purchases are not eligible for refunds, and Gift Cards fall under the category of non-refundable items.
For those seeking exchanges, our process involves the issuance of a credit note. This credit note holds significant flexibility, with no expiry date, allowing you to select an alternative item of equal or greater value. It's worth mentioning that opened jewellery cleaners or solutions, regrettably, cannot be exchanged.
Please note that all purchases of clearance sale items are final and are not eligible for exchanges or refunds.
Initiating a return or exchange is a simple process. Reach out to our dedicated team at Info@levendi.com promptly upon receiving the goods. Items intended for exchange or credit should be returned within a 14-day window, maintaining an unused condition and accompanied by the original packaging, receipt, and certificates.
In the case of online purchases, the return process requires sending items by post or registered courier, with the responsibility for secure return and associated expenses resting with the sender.
Upon receipt of your return, a detailed email notification will be dispatched, outlining the subsequent steps in the process. Exchanges will be seamlessly facilitated through our Head Office, with shipping charges applicable to items dispatched from Levendi Jewellers.
Your understanding and cooperation with our policies are immensely appreciated
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THE LEVENDI SIGNATURE PACKAGING
Each Levendi creation is presented in our signature burgundy jewellery box, crafted with a soft leather-finish exterior and delicately embossed with the gold Levendi name. Inside, a ivory suede lining delicately frames your jewellery piece.
Finished with our bespoke ribbon, adorned with Levendi signature logo.
From the moment it is opened, your Levendi piece is revealed as a treasured keepsake, ready to be gifted or cherished forever.
EDITORIAL RECOGNITION
